Tankproof I.T. Providing Solid Solutions

News : Changes to hours and available services

Due to the current health crisis and it's knock-on effects Tankproof I.T.'s opening hours and available services are changing.

New opening hours are 1:30pm to 5:30pm Monday to Friday. Feel free to text, e-mail or leave a voicemail at any time but these are the times when I will generally be available until Victoria's schools return to normal.

Repair of laptop and desktop computers will occur via prearranged collection or drop-off only.

In-person tuition, either as a separate task or part of a repair will not be possible. This frankly sucks as it's frequently called for but that's just how it is.

In-home repairs, such as resolving internet connection problems will not be possible. In many (but not all) cases internet issues can be resolved by turning off your equipment for a short time then turning everything back on (power-cycling) and/or consulting your internet service provider.

E.g. Turn off your router (and NBN unit/box if you have one) for 10-15 seconds by disconnecting them from mains power. If all the lights go out you've done it correctly. Turn them back on and wait 2-5 minutes. You can also try restarting client devices if required (e.g. reboot your computer etc).

If your connection remains down the next step is to contact your Internet service provider. A contact number for your provider should appear on a recent invoice. Alternatively look this up by using your mobile phone’s browser or calling a friend with working internet to look it up for you.

Remote support is being utilised when appropriate and possible. It comes with it's own shortcomings but is a valuable tool, especially at this time.

I'd like to thank everyone for their understanding at this time. I hope you're all coping and would encourage anyone who is not to ring a friend for a chat.

- Oliver

Intro : What we do

Tankproof IT specialise in end-user computer and network repair and maintenance. We offer a wide range of services including:

  • Desktop and laptop computer repair
  • Resolving Internet connectivity problems
  • Network issue troubleshooting
  • Backup solutions & risk mitigation
  • Virus removal and recovery
  • Website design and hosting
  • Laptop screen/keyboard replacement

And much more...

To find out if we can be of assistance phone 0468 422 180 / 03 5798 1831.

Our service area

We service locations in Violet Town, Euroa, Benalla and the surrounding areas.

If your area is visible on the map we can come to you.
If you have to scroll around, you can still ask us.